Frequently asked questions
How do I track my order?
An order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.
Can I cancel my order or make a change of address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to xlovesrshop@gmail.com) Immediately!
What is your return policy?
Enjoy risk-free shopping
You've got up 120 days after the date of your order to return a product to us using the form below.
120-Day Return: We provide 120 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
90-Day warranty: We also provide a 90-day warranty (90 days from the date of receipt), covering any possible defect in materials and workmanship.
How can I contact you?
EMAIL: xlovesrshop@gmail.com
Why I cannot receive respond of email?
We respond in 24 hours generally and give you a solution for your problem, please don't worry. In public holidays or weekends, we may delay replying. If no reply from us in working days, maybe the email is blocked, pls try to check your spam box and see our email is there.